Privacy Policy

MCATPrepLab LLC ("MCATPrepLab", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect information from visitors, students, tutors, and administrators who access our website mcatpreplab.com (the "Site") and related services (the "Services").

1. Information We Collect

We collect information directly from you, automatically when you use the Site, and from third-party service providers.

2. How We Use Your Information

We use personal information to:

• Provide and manage tutoring services, session scheduling, reminders, and dashboards
• Track tutoring hours, session history, and academic progress (where provided)
• Facilitate tutor and admin functionality (e.g., viewing assigned students, editing notes)
• Process secure payments and maintain billing history
• Send reminders, updates, and important service announcements by email or SMS
• Collect reviews and testimonials (with your consent for public display)
• Improve site functionality, performance, and user experience
• Enforce our Terms & Conditions, including our no-refunds policy

3. Sharing of Information

• Service Providers: Payment processing (Stripe), hosting, email/SMS communications, analytics
• Tutors & Admins: Student session data, notes, and progress, as required for tutoring delivery
• Legal Authorities: If required by law, subpoena, or to protect rights and security
• Business Transactions: In case of a merger, acquisition, or sale of assets

4. Reviews & Testimonials

If you submit a review:

• You may include your rating, comments, and (optionally) your before/after MCAT scores
• Reviews may be displayed publicly only after admin approval
• You can request removal of a public testimonial at any time by contacting us at support@mcatpreplab.com

5. Children's Privacy

6. Data Retention

• Account information is retained while your account is active
• Tutoring history and reviews may be stored for recordkeeping, analytics, and testimonials
• Payment history is retained in compliance with financial and tax laws
• You may request deletion of your account by emailing support@mcatpreplab.com (subject to lawful and contractual retention obligations)

7. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you signed in securely
• Personalize the Site experience
• Collect usage analytics (e.g., Google Analytics)

You may disable cookies in your browser, but some features may not function properly.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location (e.g., California, Colorado, Virginia), you may have the right to:

• Access and obtain a copy of your personal information
• Request corrections or updates
• Request deletion of your information
• Opt-out of marketing communications

Requests may be made to privacy@mcatpreplab.com. We may require identity verification before processing requests.

10. SMS & Email Communications

• By providing your phone or email, you agree to receive reminders, notifications, and service-related communications
• Marketing communications will only be sent with consent and may be opted out of at any time
• Standard messaging and data rates may apply

11. International Users

The Site is operated from the United States. If you access the Site from outside the U.S., you consent to your information being processed and stored in the U.S.

12. Changes to this Policy

We may update this Privacy Policy periodically. The updated version will be posted with a new "Effective Date." Continued use of our Services constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Additional Privacy Information