Privacy Policy

MCATPrepLab LLC ("MCATPrepLab", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect information from visitors, students, tutors, and administrators who access our website mcatpreplab.com (the "Site") and related services (the "Services").

Important: By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect information directly from you, automatically when you use the Site, and from third-party service providers.

Account Information

Name, username, email address, phone number (optional), timezone
Role (student, tutor, admin)
Profile information (bio, test date, current/goal MCAT scores, reviews)

Tutoring Data

Session history and tutor notes
Remaining hours and package purchases
Review submissions (ratings, comments, optional score before/after tutoring)

Payment Information

Secure Payment Processing: Payments are processed through Stripe. We do not store your credit card or bank information. Stripe collects and processes payment details on our behalf in compliance with PCI DSS standards.

Automatic Data

Device and browser type, IP address, operating system
Site usage (pages visited, features accessed, date/time of access)
Cookies and similar technologies (see Section 7)

2. How We Use Your Information

We use personal information to:

Provide and manage tutoring services, session scheduling, reminders, and dashboards
Track tutoring hours, session history, and academic progress (where provided)
Facilitate tutor and admin functionality (e.g., viewing assigned students, editing notes)
Process secure payments and maintain billing history
Send reminders, updates, and important service announcements by email or SMS
Collect reviews and testimonials (with your consent for public display)
Improve site functionality, performance, and user experience
Enforce our Terms & Conditions, including our no-refunds policy

3. Sharing of Information

We Do Not Sell Your Data

We do not sell personal information. We may share data only with:

Service Providers: Payment processing (Stripe), hosting, email/SMS communications, analytics
Tutors & Admins: Student session data, notes, and progress, as required for tutoring delivery
Legal Authorities: If required by law, subpoena, or to protect rights and security
Business Transactions: In case of a merger, acquisition, or sale of assets

4. Reviews & Testimonials

If you submit a review:

You may include your rating, comments, and (optionally) your before/after MCAT scores
Reviews may be displayed publicly only after admin approval
You can request removal of a public testimonial at any time by contacting us at support@mcatpreplab.com

5. Children's Privacy

Our Services are not directed at children under 13. We do not knowingly collect information from anyone under 13. If we discover such data, it will be deleted immediately.

6. Data Retention

Account information is retained while your account is active
Tutoring history and reviews may be stored for recordkeeping, analytics, and testimonials
Payment history is retained in compliance with financial and tax laws
You may request deletion of your account by emailing support@mcatpreplab.com (subject to lawful and contractual retention obligations)

7. Cookies & Tracking

We use cookies and similar technologies to:

Keep you signed in securely
Personalize the Site experience
Collect usage analytics (e.g., Google Analytics)

You may disable cookies in your browser, but some features may not function properly.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location (e.g., California, Colorado, Virginia), you may have the right to:

Access and obtain a copy of your personal information
Request corrections or updates
Request deletion of your information
Opt-out of marketing communications

Requests may be made to privacy@mcatpreplab.com. We may require identity verification before processing requests.

10. SMS & Email Communications

By providing your phone or email, you agree to receive reminders, notifications, and service-related communications
Marketing communications will only be sent with consent and may be opted out of at any time
Standard messaging and data rates may apply

11. International Users

The Site is operated from the United States. If you access the Site from outside the U.S., you consent to your information being processed and stored in the U.S.

12. Changes to this Policy

We may update this Privacy Policy periodically. The updated version will be posted with a new "Effective Date." Continued use of our Services constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

MCATPrepLab LLC

Email: support@mcatpreplab.com

Privacy Email: privacy@mcatpreplab.com

Phone: +1 (727) 304-3768

Address: 7901 4th St N #8152, St. Petersburg, FL, 33702, USA

Additional Privacy Information

GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have the right to access, rectify, erase, restrict, port, and object to the processing of your personal data.

CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and share, and the right to delete your personal information.

Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

Questions About Your Privacy?

If you have any questions about how we handle your personal information or want to exercise your privacy rights, please contact us at privacy@mcatpreplab.com. We're committed to protecting your privacy and will respond to your inquiries promptly.